Privacy Policy

Information we collect

When you contact Sam's Services through this website, by telephone, through a Google Ads lead form, or through another advertising or referral platform, we may collect information you voluntarily provide, including:

• Your name, telephone number, and email address.
• Your service address, town, and preferred contact method.
• Details about the requested work, desired timing, and project photographs you choose to share.
• Messages, estimates, scheduling information, invoices, and records related to services we provide.

Our website and hosting providers may also receive ordinary technical information such as your IP address, browser type, device information, referring page, and basic website activity. Advertising and analytics services may use cookies or similar technologies according to their own settings and policies.

How we use information

We use the information we collect to:

• Respond to questions and quote requests.
• Review project details and provide estimates.
• Schedule, perform, and follow up on requested services.
• Send service-related calls, emails, or text messages when you have asked us to contact you.
• Process payments, maintain tax and business records, prevent fraud, and comply with legal obligations.
• Understand which advertising and website pages help customers find us and improve our services.

Submitting a form does not enroll you in recurring promotional text messages. Standard message and data rates may apply to any text conversation you request or begin with us.

Google Ads and other lead sources

If you submit information through a Google Ads lead form or another third-party platform, that platform may process your information before sending it to Sam's Services. Its own privacy policy and account settings apply while it handles that information. Once we receive your request, we use it as described in this policy.

When information may be shared

We do not sell or rent personal information. We may share information only when reasonably necessary with service providers that help us operate the business, such as website hosting, email, scheduling, invoicing, payment processing, advertising, analytics, insurance, or professional advisers. These providers may use the information only to perform services for us or as otherwise permitted by law.

We may also disclose information when required by law, to protect customers or the business, to address fraud or security concerns, or as part of a business transfer where permitted by law.

Payments

If you pay electronically, payment information is handled by the payment processor used for the transaction. Sam's Services does not intentionally store complete credit-card or bank-account numbers on this website.

Data security and retention

We use reasonable administrative and technical measures to protect personal information. No internet transmission or storage system can be guaranteed completely secure. We retain information only as long as reasonably needed to respond to you, provide services, keep required business and tax records, resolve disputes, and meet legal obligations.

Your choices

You may ask us to correct or delete personal information you previously submitted, subject to records we must retain for legal, tax, insurance, fraud-prevention, or legitimate business purposes. You may also ask us to stop marketing communications. Service-related messages about an active request or job may still be necessary.

Children's privacy

Our services and website are intended for adults arranging property services. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy when our website, advertising, service providers, or legal requirements change. The effective date shown above identifies the current version.